WELDER

FAQ

+-Can I withdraw my order completely?

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The BUYER shall have the right to withdraw within 30 (thirty) days following the delivery of the product(s) of the agreement to him/her or the person/organisation at the address he/she has assigned, without being obliged to give any reason, on the condition that the product is not defective. Shipping fees shall be paid by the buyer if the right of withdrawal is exercised.

+-What should I do if my product is delivered defective/incorrect?

In case of defective product delivery, the customer should inform WelderWatch via e-mail within 14 days following the delivery and wait until he/she is notified by WelderWatch and send the product by courier when a product return confirmation is sent. If WelderWatch ships a defective product, return shipping fee shall be paid by the company. The product can be returned or replaced, as per the return procedure. 

+-How long will it take for my order to be delivered?

Expected delivery time is about 5-7 business days following the order date depending on the countries and the workload of the customs. However, this time frame is not guaranteed by Welder. Please contact us if your order is delayed.

+-From which countries can I place an order?

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It is possible to order from Austria, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Indonesia, Italy, Kuwait, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Turkey, UAE and the USA.

+-Is my watch water-resistant?

Welder watches should not be used in diving, swimming and showering. They are watertight during hand/face washing and rainy weather. 

+-Can I wash the watchband of my watch?

Strictly, the watchbands, especially leather ones, must not be washed.

+-How many different case diameters do the watches have?

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Welder Moody watches have 3 different case diameters: 38 mm , 42 mm and 45 mm.

+-In what payment options can I purchase?

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Welderwatches offers the following secure payment options;

+-How can I use my Online Voucher?

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Once you sign up our online Welderwatch.com store, you will need to present the code on your voucher, into the section “Gift Card Account” on your personal page. You can complete your payment by selecting the option “Use from my wallet” in the payment options, at the end of shopping, using the total TL amount designated in your name.  

+-For how many years is my product covered by the guarantee? What is covered?

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Guarantee period is 2 (two) years from the purchase date. This guarantee covers the production defects on the watch (movement, case, crystal) and free battery replacement.

+-When is my product not covered by the guarantee?

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Any damage caused by incorrect use is not covered by the guarantee. Details about incorrect use are given below.

+-How can I contact the technical service?

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For any technical assistance about your product, in order to initiate the process for technical service, please contact to technical@welderwatch.com

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